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If you have registered, please log in with your email and password, and begin to purchase. If an account has not been set up, please register first, send in a copy of the Tax ID or Business permit, then you may begin to purchase.

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There are 2 ways to sign up: click on 'register' at the upper right hand corner, fill in the information, the user name will be an email address you want to use, and choose a password that's easy to remember. When you click 'Submit', a confirmation of registration should be sent to you. Reply that Email with a copy of Tax ID or Business Permit, then you may begin to order. Email address: sales@etsdesign.com customerservice@etsdesign.com Fax number: 866-673-3296

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It depends on how many bottles of burning oil you want to make. Our buyer use 1 bottle of premium make somewhere between 2 to 6 bottles of burning base on how strong the scent is desired. It's easier if use an empty gallon and mix. to make 1 premium to make 2 bottles of burning, you would do 1:1, to make 3 bottles of burning, you would do 1(premium):2 (DPG), to make 4 bottles of burning, then it's 1:3, so on and so forth.

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How to use PayPal Credit? - Make a purchase that cost at least $99.00 before the shipping, then proceed to the CHECK OUT. - Choose PayPal at the check out page, then click 'Purchase' - A page comes up with 2 choices: first choice (the one on the top) says 'Pay with my PayPal Account', the second choice ( the one at the bottom) says: Pay with a debit or credit card, or PayPal Credit. Choose Pay with a debit or credit card, or PayPal Credit - Three Tabs will show up, be sure to choose PayPal Credit Special Offer, and fill in all the information, at the bottom of the page, click 'Sign up and continue' - Follow the prompt to finish

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We will take care of the issue if buyer reports it within 15 days. Most of the time it's either a light bulb or a wire, and we can send replacement light bulb or wire along with the next order with no additional charge. If it's something a buyer can not easily fix, then we will need the burner back to either fix or just replace. If it's after 15 days, we sell replacement wire and light bulbs and they are inexpensive to purchase.

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Please let us know within 10 days so we can help to file a claim. No claim will be accepted after the time frame since no carriers will prove it after that. Please log into your account and submit a claim, then email us a picture of your broken item along with your order number so we can help to file a claim on your behalf. Once the claim is proved, then we will ship the replacement along with your next order. email the claim to: customerservice@etsdesign.com

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DPG is called dipropylene glycol, it has 2 different grade levels, DPG has odor but it's cheaper than DPG LO. ETS DESIGN ONLY carry DPG LO, which is a high purity product, designed for use in odor sensitive applications such as fragrances and cosmetics. However, it is NOT a food grade product, and should NOT be used in food, beverage, flavoring applications.

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When buyers order over 200 lbs of merchandise or roughly minimum 10 boxes, we can try to put everything on a pallet and ship them as one unit. The cost of shipping is normally a lot less than shipping ground.

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Premium oil is the potent form of the Fragrance oil, it's not cut with any carrier. Buyers normally makes soap, candle, lotion or other products with it. Burning oil is already mixed with the carriers and ready to use in the burners.

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ETS DESIGN does not take exchange or returns unless an incorrect item was sent. Although rare, but in case it happened, please log into your account and submit a ticket so we can get it resolved as soon as possible. However, if wrong items was ordered or wrong cases were ordered, it's up to ETS DESIGN's discretion to authorized the return or exchange. All returned items are subject to 15% restock fee. Once the merchandise is returned, the cost of the merchandise will be refunded minus the shipping cost.

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Please log into your account and submit us a ticket, we will try to solve it as soon as we receive the ticket.

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Your bank might be blocking it for your protection. Please contact your bank and let them know your purchase.

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Different carrier has it's own specialty routes, when a carrier has a high volume on certain route, the shipping cost to that specific routes might be cheaper. The cheapest way to ship is by Pallet, and that's when we put all the merchandise on a pallet and ship them as one unit.

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