Frequently Asked Questions (FAQ):
Search Word(s)
at least one word
all words
exact match
 
showing 1-8 of 8
If you have registered, please log in with your email and password, and begin to purchase. If an account has not been set up, please register first, then you may begin to purchase instantly.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=How+do+I+place+an+order%3F
There are 2 ways to sign up: 1. click on 'register' at the upper right hand corner, fill in the information, the user name will be an email address you want to use, and choose a password that's easy to remember. When you click 'Submit', a confirmation of registration should be sent to you. You may begin to order with your email and the password you have created right away. Fax a copy of Tax ID or Business Permit within 30 days to 866-673-3296. 2. Go ahead begin with an order, after you click on 'Check out', and website will ask you to fill out the shipping and Billing information, you can set up the password right here, an account will be automatically generated after you pay.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=How+do+I+register%2Fsign+up+for+the+website%3F
How to use PayPal Credit? - Make a purchase that cost at least $99.00 before the shipping, then proceed to the CHECK OUT. - Choose PayPal at the check out page, then click 'Purchase' - A page comes up with 2 choices: first choice (the one on the top) says 'Pay with my PayPal Account', the second choice ( the one at the bottom) says: Pay with a debit or credit card, or PayPal Credit. Choose Pay with a debit or credit card, or PayPal Credit - Three Tabs will show up, be sure to choose PayPal Credit Special Offer, and fill in all the information, at the bottom of the page, click 'Sign up and continue' - Follow the prompt to finish

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=How+to+use+PayPal+Credit%3F
ETS DESIGN has just upgraded to a new platform to better serve our customers. Out of our thousands of buyers, no one had a password. Go ahead take a couple of minutes to register, and purchase as normal as soon as the registration complete.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=I+have+been+ordering+from+ETS+DESIGN+for+years%2C+never+had+a+password%2C+what+do+I+do%3F
ETS DESIGN does not take exchange or returns unless an incorrect item was sent. Although rare, but in case it happened, please log into your account and submit a ticket so we can get it resolved as soon as possible. However, if wrong items was ordered or wrong cases were ordered, it's up to ETS DESIGN's discretion to authorized the return or exchange. All returned items are subject to 15% restock fee. Once the merchandise is returned, the cost of the merchandise will be refunded minus the shipping cost.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=What+is+the+exchange+or+return+policy%3F
Please log into your account and submit us a ticket, we will try to solve it as soon as we receive the ticket.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=What+should+I+do+when+I+received+something+broken%3F
It might be a bug that causing the card to be declined. Please call us at 770-582-6688, and we can help you enter the order, and process the payment manually.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=why+is+my+payment+declined+when+I+know+my+card+has+more+than+enough+funds+to+cover+the+cost%3F
Different carrier has it's own specialty routes, when a carrier has a high volume on certain route, the shipping cost to that specific routes might be cheaper.

Direct link to this Question:

http://www.etsdesign.com/faq.jhtm?question=Why+is+one+carrier+cost+a+little+more+than+the+other%3F