Frequently Asked Questions (FAQ):

Frequently Asked Questions (FAQ):

Please let us know within 10 days so we can file a claim. No claim will be accepted after the time. Please email us your order number and pictures of: 1) The Broken Item 2) Shipping Label 3) Boxes Regardless of Damage 4) Packing Material so we may file a claim on your behalf. DO NOT throw away the damaged item as the shipping companies may ask to see the damage in person. Once the claim is approved, then we will either: 1) Ship the replacement along with your next order 2) Credit you email the information to: customerservice@etsdesign.com