Frequently Asked Questions (FAQ):
ETS DESIGN does not take exchanges or returns unless an incorrect item was sent. Although rare, but in case it happened, please log into your account and submit a ticket so we can get it resolved as soon as possible. However, if wrong items was ordered or wrong cases were ordered, it's up to ETS DESIGN's discretion to authorized the return or exchange. All returned items are subject to 15% restock fee. Once the merchandise is returned, the cost of the merchandise will be refunded minus the shipping cost.