Frequently Asked Questions (FAQ):
ETS DESIGN does not take exchanges or returns unless an incorrect item was sent. Although rare, but in case it happened, please log into your account and submit a ticket so we can get it resolved as soon as possible. However, if a wrong item was ordered or wrong cases were ordered, it's up to ETS DESIGN's discretion to authorized the return or exchange. All returned items are subject to 15% restock fee. Once the merchandise is returned, the cost of the merchandise will be refunded minus the shipping cost.