Thank you for visiting etsdesign.com. I hope you are having a great experience shopping with us. Our company has been in business for three years, and within three years, we have build our trust with the customers. The policy is to tell customers everything upfront, and straight forward. We are committed to provide superior quality of products and good services to the best of our ability. Thanks again to shop with us. 1010B Norcross Industrial Court Norcross, GA 30071 770-582-6688 Fax 866-673-3296 sales@etsdesign.com Shipping: All orders will be shipped within 72 Business hours. Damaged goods: All damaged merchandise will claim through UPS or FEDEX. Please have your tracking number ready before you call. Return: All returned items will need to have a Return Code Number ( RC #). Items returned without a RC# will not be accepted. Please call us within 7 days of receiving the item if it needs to be returned.